Access-A-Ride Paratransit Service

For elderly or wheel-chair bound individuals who cannot use public transport, MTA New York City Transit administers the paratransit service for New York City, called Access-A-Ride (AAR). The service is shared-ride, door-to-door or feeder service. Health aides and/or guests who accompany the individual are also accommodated.

You have to apply in person. Applicants and recertifying customers are required to go to an assessment center, as part of the Access-A-Ride (AAR) eligibility determination process. To schedule an appointment, and to have the application package mailed to you, call:

877-337-2017 If you live in a place that uses area code 212, 347, 516, 631,646, 718, 845, 914, or 929.


718-393-4999 if you live outside any of the given area codes above.

For more information about Access-A-Ride, use the following link: